Refund Policy

What qualifies for a refund

We refund or resend when the product fails to do what it promised:

• The reward never appeared. Payment confirmed but no reward was delivered, and the manual claim on the homepage also failed.
• The voucher code was rejected. The issuing brand refused a code we supplied, invalid, already used, or not recognised.
• The download link failed. Your coloring pack link did not work and a resent link also failed.
• Duplicate charge. Razorpay charged you more than once for a single box. These are refunded in full without question.

What does not qualify

Stated plainly so there is no ambiguity at the point you are annoyed:

• Disliking a valid reward. The odds are published before you pay, and the coloring pack is the 70% outcome. Drawing the likely outcome is the product working, not failing.
• Wanting a different brand. Brand allocation is random within the voucher tiers, and that is disclosed on the rewards page.
• A redeemed voucher. Once a code has been redeemed to a brand account, it cannot be reversed by us or by them.
• An expired voucher. Codes carry the issuing brand's expiry, shown on your reveal screen. Expiry through non-use is not a delivery failure.
• Requests after 48 hours. The window exists because voucher inventory disputes have to be raised with the issuer quickly to be resolvable.

How to claim

1. Email support@mysterybox123.com within 7 days of the purchase.
2. Include your Razorpay Payment ID (it starts with pay_, and is in your confirmation SMS and email).
3. Describe what failed in one or two lines, and paste the exact error message if a code was rejected.

We reply within 24 hours on working days. In most cases we resend a working reward first, because that is faster for you than a refund; if you would rather have the money back, say so and we will refund instead.

Processing time

Approved refunds are issued to the original payment method through Razorpay. Once we initiate it, the money typically reaches you in 5 to 7 working days. The exact timing is set by your bank or UPI provider, not by us. Card refunds are usually the slowest, UPI usually the fastest.

We do not refund to a different account, a wallet, or a UPI ID other than the one used to pay. That restriction is a fraud control and is not negotiable.

If you are not satisfied

Reply to the same email thread and ask for the case to be reviewed. If you still disagree with the outcome, you retain every right available to you under Indian consumer law, and you may also raise a dispute directly with your bank or card issuer. Related terms are on the terms page.

Frequently Asked Questions