Email support
support@mysterybox123.com
We aim to reply within 24 hours on working days, and within 48 hours over weekends and public holidays. Refund and reward-failure cases are prioritised over general queries.
Always include your Payment ID
This one detail decides whether your issue is resolved in one reply or four. Your Razorpay Payment ID starts with pay_ and appears in three places: the Razorpay confirmation screen, the confirmation SMS, and the confirmation email. We can pull up any transaction by that ID. Without it we cannot reliably identify which purchase you mean, and we will have to ask.
What to include, by issue type
- Box did not open. Payment ID, approximate time of payment, and whether the manual claim box on the homepage also failed.
- Voucher code rejected. Payment ID, the full code, and the exact error message the brand's app or site showed you.
- Coloring pack download link not working. Payment ID and whether the link opened at all or failed partway.
- Refund request. Payment ID and a one-line description of what failed. See the refund policy for what qualifies.
- Reporting a scam using our name. Forward the message with the sender's number or handle intact. We want these.
A note on impersonation
We only ever contact buyers by email, only from a @mysterybox123.com address, and only in reply to something you sent us. We do not initiate WhatsApp contact, do not call, and never ask for passwords, OTPs or card details. If someone claiming to be MysteryBox123 does any of those things, it is not us. Forward it to support and then block them.
Business and press
Same address, with "Business" in the subject line: support@mysterybox123.com.
Frequently Asked Questions
How do I contact MysteryBox123?
Email support@mysterybox123.com. Include your Razorpay Payment ID (it starts with pay_) so we can look up your transaction. Support is available in English and Hindi.
How long does support take to reply?
Within 24 hours on working days and within 48 hours on weekends and public holidays. Refund and reward-failure cases are handled first.
Where do I find my Payment ID?
It starts with pay_ and appears on the Razorpay confirmation screen, in your confirmation SMS, and in your confirmation email.
Will MysteryBox123 ever call me or message me on WhatsApp?
No. We only reply by email from a @mysterybox123.com address, and only to messages you sent us first. We never ask for passwords, OTPs or card details.